Refund policy
Return and Refund Policy
We want every Montevare gift to arrive in perfect shape. This policy explains what we cover and how to get help.
Faulty, damaged or missing items: we'll make it right
If your order arrives faulty, damaged in transit, or with items missing, contact us within 14 days of delivery and we'll send a free replacement or give you a full refund, whichever you prefer.
To make a claim, email returns@montevare.com with:
- your order number
- a short description of the problem
- a photo or short video showing the issue (and the outer package, if it arrived damaged)
You don't need to send the item back unless we ask you to. If we do ask, we'll pay the return shipping.
Change-of-mind returns
Our products ship to you internationally, and cross-border shipping costs are high. For this reason we can't accept returns or exchanges if you simply change your mind or no longer need the item. Please check the product details before ordering, and email us with any questions. We're happy to help before you buy.
This doesn’t affect any rights you have under your local consumer law. If your country gives you a legal right to cancel or return an online purchase (for example, the 14-day cancellation right in the UK and EU), we’ll honour it.
Refunds
Once your claim is approved, we'll refund you to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the refund. If you haven't seen it after 15 business days, please email returns@montevare.com.
Cancellations
If you need to cancel, email us as soon as possible. We can cancel and fully refund any order that hasn't shipped yet.
Where we ship
We focus on the United States and also ship internationally. See our Shipping Policy for details.
Contact
Questions about a return or refund: returns@montevare.com