Help Center
Answers to the questions parents ask us most. Can't find what you need? Email help@montevare.com. We reply within 1–2 business days.
Orders & shipping
Where do you ship?
We focus on the United States, and we also ship to most other countries. Your delivery options and prices are shown at checkout. Orders outside the US may be charged local customs duties or import taxes.
How much is shipping?
Standard tracked shipping is free. If a faster Express option is available for your address, you'll see it at checkout with its price.
How long will my order take?
Orders are processed in 2–3 business days. US orders usually arrive within 14–21 business days after that (about 16–24 business days in total). Orders to other countries may take longer.
Will it arrive for Christmas?
Order by November 18 for Christmas delivery in the US.
How do I track my order?
Once your order ships, we email you a tracking number. You can follow your parcel any time on our Track Your Order page.
Can I change or cancel my order?
Yes, as long as it hasn't shipped. Email support@montevare.com with your order number as soon as possible.
Returns & problems
What if my order arrives faulty, damaged or incomplete?
Email returns@montevare.com within 14 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund. You don't need to send the item back unless we ask (and if we do, we pay the postage).
Can I return it if I change my mind?
Our products ship internationally and cross-border shipping costs are high, so we can't accept change-of-mind returns. If you're unsure about anything, email us before you order and we'll gladly help. This doesn't affect any rights you have under your local consumer law (for example, the 14-day cancellation right in the UK and EU). See our Return and Refund Policy for full details.
About the talking dino
How does it work?
Stand our Dino upright on any picture card or sticker and he says the word out loud. Your child listens, then says it back.
What's in the box?
The talking dino reader, 84 double-sided cards, 120 talking stickers and a USB charging cable.
How do I charge it?
The dino has a built-in rechargeable battery and charges with the included USB cable. No disposable batteries needed.
Does it need a screen, app or Wi-Fi?
No. It's completely screen-free and works straight out of the box.
What age is it for?
It's designed for ages 3 and up.
Contact us
General questions: help@montevare.com
Orders and shipping: support@montevare.com
Returns and faulty items: returns@montevare.com
Or use our contact form.